FAQ

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover and JCB credit cards. You can also pay via our Paypal partner.

How can I change my order after paying?

Orders can only be changed if items have not been shipped yet. Thank you for contacting our customer service by mentioning your request + order number immediately to attempt a modification.



DELIVERY :

How long is my order shipped?

All orders submitted before noon (12 hours) will be shipped the same day or the next day. If the order is placed after 12 hours, it will probably be shipped the next business day.



How long does it take for the order to arrive?

We remind you that the delivery is between 2 and 4 weeks and that if you ordered several items it is normal that they do not all arrive at the same time.

Indeed we have different suppliers across the globe!





CHANGES / CANCELLATIONS OF ORDERS:



How to modify or modify my order?

Once your order has been sent, it can not be changed. Make sure to check that all items you have liked are in your cart, that the address to which your order is shipped is correct and that the payment method you use is good!

How to cancel my order?

In order to get your items as soon as possible, we can not accept cancellations more than one hour after your purchase. If you are within this deadline please email us at the contact page. Otherwise, we are more than happy to accept a return once you have received your products.

Please note that the original shipping fees are not refundable and the return shipping is the responsibility of the customer.

How can I exchange my order?

We can exchange your item within 14 days. Please contact us via our "Contact Us" page.

Damaged or incorect products

If your article qualifies for an exchange send us an email to the page contact us. If you receive a damaged item, you must notify us within 3 days of receipt to the contact page for a replacement item or store credit to be issued. It is the customer's responsibility to inspect all deliveries within 3 business days of receipt. Any damage resulting from customer packaging with scissors will not be replaced.

Accidents arrive! If you have received an incorrect item in your order please contact us at the contact page so that we can get you a replacement package as soon as possible!